Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why does email address fail DKIM validation

I am trying to update the email addressed used to send emails to individuals who raise tickets to our service desk.  We configured the email that will create tickets, but now need to update the email address that responds when a ticket is created.  


I entered the same email address that we are using to create tickets.  Why does it say that it failed DKIM Validation for this Domain?  How do I fix that?

1 answer

0 votes


Before Atlassian can send email from an email address on your domain, you need to validate that you own the domain. This error indicates that you have yet to do that. Check out this documentation for a little more information!

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you