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I have a JSM project
My project has sub tasks
Why does the subtask have a tab called Reply to Customer if we can't reply to customer from subtasks.
Its very confusing for users
Can we hide the Reply to customers on subtasks?
Or can we make it so the Reply to customers works?
This sounds like a 'bug' in Jira Service Management. Atlassian has these two tickets opened being considered to be implemented in the future:
Hope this info helps you anyway.