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In my organisation when a change is raised there are certain individuals " Stakeholders " (Definition - a person with an interest or concern in something, especially a business.) Who need to be informed and have visibility. I was going to automate this to be a stakeholder or responder but have just found out that this needs to be a full licence holder, is there another way or an explanation why ?
Hi @Jason Selby ,
in general they need to have Jira product licence to be able to log in to Jira. If it is enough for them to only view the issues and get notifications, they don’t need specifically Service Management licence, they can have Work Management or Software, which are cheaper.
If they are customers, you can add them as Request Participants to these issues and they will be able to view the issue via portal and receive notifications about changes.