Why did they lower my version from Premium to Standard?

[Josreny Botardo]

Good afternoon colleagues, I have some questions to see if you can help me since they still haven't answered me from support, this month I made the payment for the annual subscription of Jira Service Management Premium, (previously it had Standard), a week ago I made the payment and they upgraded me according to the subscription details, today I am going to enter Insight and it does not appear, when I see the Subscription details it says Standard, has it happened to someone?

[Jack Brickey · Accepted solution]

This isn't something the Community can assist with unfortunately. I have not heard of this happening previously.

[Jack Brickey]

there is no direct phone support.

[Joseph Chung Yin · Accepted solution]

@Josreny Botardo -

I agreed with @Jack Brickey response.  We have not seeing this type of issue in our env.  You only option is to wait for Atlassian's support team's response and follow-up with them.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Josreny Botardo]

thank you very much for your response dear, taking advantage of the consultation, ¿Do you know a Jira call center number in Latin America where you can get a faster response?