Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,560,309
Community Members
 
Community Events
185
Community Groups

Why can't I use and create the Jira Service Management template?

Patricia McGough
Patricia McGough Mar 28, 2023

Why can't I use and create the Jira Service Management template?

Answer
Watch
Like Catalin Nichita likes this
147 views

1 answer

0 votes
Esther Strom
Esther Strom
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Mar 28, 2023

Hi, @Patricia McGough - welcome to the Community!

Can you clarify what you mean when you say you can't use the Jira Service Management template? Do you have access in your system to create new projects?

Jira Service Management is a separate product from Jira Software. Do you have a subscription for JSM? 

View More Comments
Patricia McGough
Patricia McGough Mar 28, 2023

I have been told I have access to Jira service management being the IT Service Manager.

Like
Patricia McGough
Patricia McGough Mar 28, 2023

I have access to Kanban boards etc

Like
Esther Strom
Esther Strom
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Mar 28, 2023

Your Jira admin will need to check if you have a license to JSM. Even if you do, that doesn't mean you have access to create new projects. Your Jira admin is the only one who can give you access to create projects in the global permissions area:

2023-03-28 19_48_57-Global Permissions - Jira - Vivaldi.png

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

See all events