Why are all of my SLA fields blank in filters even though SLA flags seem fine in each Issue

[Kel Hill]

It appears that our SLA settings work as expected to indicate when goals are met, bet when I create a filter, the SLA-related columns show no data and are all simply blank.

[Vitaly_Berezovsky_SaaSJet]

Hi @Kel Hill 

You can try our add-on SLA Time and Report for Jira, easy to set up and track SLA.

Opportunities to set up SLA:

Select what type of SLA Goal you want to use for a new SLA config. It can be based on a time limit or a negotiated date (read more here).

After that, you can configure other parameters for the new SLA config:

1. Name

2. Project

3. Calendar

4. Start/Pause/Stop conditions

5. SLA Reset

6. Multi-Cycle option

7. SLA Goals settings with automated actions

At Start/Stop/Pause conditions, you can choose standard and custom issue fields, which are used by your team for each project.

Further, you can add conditions for SLA Reset and select the Multi-Cycle option to get the cumulative sum of all cycles' duration between origin and end statuses. 

At the SLA goals setting menu, you can specify SLA goals (time limit or negotiated date) and choose the Automate action for exceeded issues:

• notification;

• changing reporter;

• changing priority;

• changing status.

You can choose an option to notify users separately or/and a group of users in comments about exceeded issues. If you have many users, use the Search field.

After setting, you need to save all configurations.

Also, on the left side menu, you can see a list of SLAs and Work schedules, configured before. You can add the new ones, copy or delete them. Read more about how to set Work schedules here.

We have a 30-day free trial period. Try SLA Time and Report for Jira today!

[Susanna Babayan]

have you checked if the tickets included in your filter have the right SLA? have you added the appropriate columns?