Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why a task will disappear from the "All Requests" section after I change status Edited

Hi, I realised if I change my status to "under review", the task disappears from the "All Requests" list. 

How do I allow the task to remain in the "All Requests" list?

If I change the status to things like "To Do", "In Progress" and "Done", the task will not disappear. But it disappears when changed to "Under Review"

Here's a screen recording of the details:


thank you for your help :)

1 answer

1 accepted

0 votes
Answer accepted

@Marilyn Wo -

Hi Marilyn:

You need to check the criteria used for your "All Request" queue to see if there is anything that excludes issues in the "under review" status or if the issues in the "under view" status have any other metadata values which cause the exclusion.

Here is how you can check -

1) Access the queue section.

2) Via the "..." symbol and access Edit queue option to check the criteria used for the queue.


Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thank you @Joseph Chung Yin , this works!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

852 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you