Hi, I realised if I change my status to "under review", the task disappears from the "All Requests" list.
How do I allow the task to remain in the "All Requests" list?
If I change the status to things like "To Do", "In Progress" and "Done", the task will not disappear. But it disappears when changed to "Under Review"
Here's a screen recording of the details: https://www.loom.com/share/08d549107b83486fb22ab0cba5cbcdb4
thank you for your help :)
You need to check the criteria used for your "All Request" queue to see if there is anything that excludes issues in the "under review" status or if the issues in the "under view" status have any other metadata values which cause the exclusion.
Here is how you can check -
1) Access the queue section.
2) Via the "..." symbol and access Edit queue option to check the criteria used for the queue.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events