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Why a customer can't share request other customers with +Share.

Vera Valshonok
Contributor
July 11, 2024

 

+Share option is not available to a customer of our jira project on the ticket, Why is that? He needs to share it with some of other customers on the same project.

a user that's trying to see + share is not a reported of a ticket.

1 answer

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Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 11, 2024

Hi @Vera Valshonok 

most likely, it's due to restricted Customer Permissions. In the project go to Administration > Customer Permissions.

You can set with whom a Customer can share their request - this also affects who they can @-mention. You can pick between anyone in the project, people from their Org or people from their Org + manually inserted Accounts.

Vera Valshonok
Contributor
July 11, 2024

Hi! Thanks , but will it influence all the other jira projects is its global Adinistration? I would like to fix it only for this project.

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 11, 2024

No it won't as this is a project setting. 

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