Tickets are not created & get updated when sending mail to support mail ID in Jira.
We have added our company domain mail ID as a customer support mail address in Jira. But when a customer sends a mail to support mail ID service tickets were not created & in already created tickets comments were also not updated.
Did you associated this email account to that specific JSM project?
Are the email unread in your inbox or in a read status?
We have added our company domain email account in JSM project for to receive email request. We receive emails in inbox but their is no ticket response in jira.
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Can you please share a screenshot of your email channel in your JSM project?
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I have attached a screenshot of the email log of one user whose mail address is added as a customer to our project, till march 1st no issue but suddenly from 2nd march issue is started. (our customer mail adress is itsupport@divihn.com)
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Did you change the customer settings, or the permissions scheme of your JSM project? It seems that the user is not a customer. Did you remove him by accident?
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In our project customer settings, only users who are added as customers in out project can send email requests. I have checked user 'sgovilkar@divihn.com' is added as a customer in our project like other company employees. do i remove the user from the customer list & add him again might it will refresh its permissions ??
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