Hi Together,
i have the problem that Jira Service Desk puts all request participants of an Request by Email in BCC instead off cc. Thats a bit Confusing for the Customer. Is there any setting i could change?
Example:
From: CustomerA
To: Service Desk
CC: CustomerX, CostomerY
Now:
From: Service Desk
To: CustomerA
From: Service Desk
To: CustomerX
From: Service Desk
To: CustomerY
Expected:
From: Service Desk
To: CustomerA
CC: CustomerX, CostomerY