Why I can`t see any Resolved issues in Report?

[Batrak Daria]

Looks like in my project Status Done doesn`t mean that Issue is resolved. Cause when I generate reports with default series such as Average Time Spent or Created vs Resolved - reports says that we don`t have any resolved issues.  Please help me.

[Valeriia_Havrylenko_SaaSJet_AbcSite · Accepted solution]

Hi @Batrak Daria   👋

If you want to track time to resolution, a better alternative to Jira's reports is Time Between Statuses add-on which generates reports of the transition time from one status to another. With add-on you can easily have average time to resolution on the grid.

Or you can switch to histogram chart and get average time by average line.



Try it! Add-on has a 30-day free trial version, free up to 10 users and developed by SaaSJet.

Hope it helps 😌

[Nikola Perisic · Accepted solution]

Hello @Batrak Daria 

You have the status of "Done" and you also have resolutions, which are different than a status.

Resolution can be set using the post function in your workflow, where for example you can set that when the issue is transitioned to Done to show a Resolve Issue Screen - this will give an option to users to choose the resolution. Bear in mind that issued can be in Done status, but still can have the for example rejected resolution.

Nevertheless, a resolution should be set.

[Batrak Daria]

Thanks! Is there any option to automize this or make it default, f.i. status Done = Resolved and Resolve Issue Screen doesn`t appear? 

[Nikola Perisic]

Yes, but the issue will show the same resolution if is either solved or rejected.

[Batrak Daria]

Okay, Could you help me with how can I settle it? We work with issue like tickets so we don`t have rejected

[Nikola Perisic]

Sure, first you need to check your workflow.

1. Project Settings -> Workflows
2. You need to edit the workflow by clicking the pencil icon, choose Diagram
3. You should be having a status of Done within your workflow - now there are two options:
   1. If you have transitions which are the arrows between the statuses where the user moves the tickets based on the statuses one status at the time
   2. If you have everything with an arrow that says All - this means that user can move the issue between any column on the board - 

For both of the cases you need to click the arrow for the "Done"

• From this picture, you would need to click on the "Post Functions"
• Click on the "Add post function"
• Click on the "Update Issue Field"
• For the Issue Field select the Resolution
• For the field value change it to the "Done"

[Mehmet A _Bloompeak_]

Hi @Batrak Daria

If you prefer to use a marketplace app to get various reports related to your issues, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For further details, please check Status Time Reports How to Videos.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, resolution time, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Reports Free.

Hope it helps.

[Gizem Gökçe _OBSS_]

Update on May 9th, 2024: Time in Status by OBSS was recently rebranded as Timepiece. It is still the same capable app with the same dedicated team behind it. The answer below mentions the app as "Time in Status" but you can find the app in the marketplace as "Timepiece (formerly Time in Status)". 

Hello @Batrak Daria ,

I believe Time in Status which is developed by my team at OBSS, has multiple report types that will meet your need.  Our app is available for both Jira Cloud, and Data Center. 

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. You can combine the time for multiple statuses to get metrics like Response Time, Resolution Time, Issue Age, Cycle Time, Lead Time etc. For all numeric report types, you can also calculate averages and sums of those durations grouped by the issue fields you select. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. 

Visit Time in Status to explore how our JIRA add-on can revolutionize your metrics measurement process. Enjoy a 30-day free trial to experience the full range of features.

Hope it helps,

Gizem