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Who gets a CSAT-Survey

Salvatore Montalto
Salvatore Montalto Sep 21, 2023

When resolving a ticket a CSAT-Survey is sent to the customer.
But who exactly gets this mail?. Is it the Creator of the ticket? Is it the author?

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Prashant Sultania
Prashant Sultania
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Sep 21, 2023

Hello @Salvatore Montalto 

The CSAT Survey is normally sent to the reporter of the jira issue once the ticket marked as done or closed. The project admin can see the survey report under project settings.


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Prashant Sultania

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Salvatore Montalto
Salvatore Montalto Sep 21, 2023

Hello @Prashant Sultania
but who is the reporter? Is it the creator of the ticket, who cannot be changed or it ist the person in the "author" field?

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