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I'm working on a project in which the main goal is to create a service desk where multiple customers can use different portals to send tickets to the same project. The reason behind this is that I don't want the customer to know the Organisation managing the supportdesk, and have one corporate identity per portal. The term 'whitelabeling' (google can explain it better than me probably) closely resembles what I want to achieve.
This can be achieved imo in two different ways.
- Either create multiple portals to be connected to one service desk project.
- Have an automation flow to automaically insert incoming tickets from multiple projects to one project.
I was wondering if anyone has a use case for the project similar to me or if this has been made possible before in any sort of way. Would love to hear you guys's insights.
Thanks in regard!