While creating the Incident form i am not able to fetch the Assigned to Individual user

[Sreenadh]

Hi,

While creating the Incident form i am not able to fetch the Assigned to Individual user in the list of users.

Please let me know the reason for the same.

[Ankit Srivastava]

Hi @Sreenadh 

Hope you are doing well.

Check the permission scheme for the project - Are you in a group/role/etc that has been named for the "assignable user" permission?

If not then please reach out to the Project admin for the same and ask him/her to add you in the respective project role.

Hope this will help.

Thanks

[Sreenadh]

Hi @Ankit Srivastava 

Please find the below attached details.

this is happening only for 1 user not for all the users.

only for Anup Rai.

[Ankit Srivastava]

Hi @Sreenadh 

Could you please check that user is part of that group or not, if not then please add that user and try to assign ticket to him/her.

Thanks

[Sreenadh]

Yes. he is the part of the Service Desk group still the user is not able to fetch the users please find the attached screenshot for your reference.