We started using Jira Service Management a while back using Next-gen.
Over time I observed some changes made with JSM like Next-gen now being Team-managed service management and a new option for Service management.
I'm particularly interested on the difference between templates IT service management and IT service management (Essentials). When in particular would you suggest to choose one over the other?
This article provides some insight which would apply to jsm project too. Link: https://support.atlassian.com/jira-software-cloud/docs/what-are-team-managed-and-company-managed-projects/
If you want full control without the need of a sys admin, you would choose team managed jsm projects.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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