It is my understanding that effective 3/31/21, if we have a Service Management Cloud Premium account, we should automatically have a new version (integrated?) of Insight.
Nothing appears to have changed in my cloud instance. Where would I see this update? What should I be expecting? Where is the documentation to use these new features? Is it really any different that the previous Insight Cloud app?
Hi @Shaun McGuire ,
this feature will be rolled out gradually in the next few weeks : you might have to wait a bit to see Insight popup on your instance.
You can also have a look at the Insight Cloud FAQ from Atlassian : https://www.atlassian.com/licensing/insight-jira-service-management
Let me know if this helps,
Thank you for your reply, Alexis.
From the link you provided: "...After the announcement on March 31, the capabilities should appear within a week..."
From an email I received from Atlassian support on 3/26 from Zaldy: "Just to clarify, on March 31, 2021 Insight capabilities will be integrated into the Jira Service Management Premium and Enterprise plans. So, you must have a Jira Service Management Premium or Enterprise license to access Insight functionality. If you do have this license then Insight objects can be used in Jira Software and Jira Core projects."
I assumed from that email that I since I have a premium license I would have the new functionality today.
I guess I have to wait a little while longer...
It could happen any time - it can take a while for Atlassian to go round every Cloud system and update each one, but they don't always tell us that very loudly.
For a lot of the updates, it can be up to six weeks, but this one is apparently slated for a maximum of a week. Best case, it'll appear next time you log in, worst case, when you log in next Thursday.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events