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Where is my new Insight for Jira Service Management Cloud Premium?

It is my understanding that effective 3/31/21, if we have a Service Management Cloud Premium account, we should automatically have a new version (integrated?) of Insight.

Nothing appears to have changed in my cloud instance. Where would I see this update? What should I be expecting? Where is the documentation to use these new features? Is it really any different that the previous Insight Cloud app?

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Alexis Robert Community Leader Mar 31, 2021

Hi @Shaun McGuire , 


this feature will be rolled out gradually in the next few weeks : you might have to wait a bit to see Insight popup on your instance.

You can also have a look at the Insight Cloud FAQ from Atlassian :


Let me know if this helps, 



Thank you for your reply, Alexis.

From the link you provided: "...After the announcement on March 31, the capabilities should appear within a week..."

From an email I received from Atlassian support on 3/26 from Zaldy: "Just to clarify, on March 31, 2021 Insight capabilities will be integrated into the Jira Service Management Premium and Enterprise plans. So, you must have a Jira Service Management Premium or Enterprise license to access Insight functionality. If you do have this license then Insight objects can be used in Jira Software and Jira Core projects."

I assumed from that email that I since I have a premium license I would have the new functionality today.

I guess I have to wait a little while longer...

It could happen any time - it can take a while for Atlassian to go round every Cloud system and update each one, but they don't always tell us that very loudly.

For a lot of the updates, it can be up to six weeks, but this one is apparently slated for a maximum of a week.  Best case, it'll appear next time you log in, worst case, when you log in next Thursday.

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