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Where can I view & manage labels

Hi all,

We use labels extensively to track issue themes, resolutions, particular recurring problems and also to aid with some automation rules. 

We really want to have an overhaul of the labels we use and modify their names etc.

We can't seem to find an area on the JSM project or global admin to manage and edit the labels in use.

Any help appreciated!

Thanks

3 answers

Hi @Jack Howard ,

As @Mikael Sandberg mentioned, you'll need an app to properly manage labels. In my biased opinion Project Labels is a fantastic option available in the marketplace, but there are certainly others.

However, if you just want to get a first overview of what labels are in use in your instance, you can do so using Jira Expressions and a free app. We have a longer article here, but the results you would get should look similar to this:

{
"bug": 8,
"login": 12,
"release": 445
}

Hope that helps, let me know how it goes!

Best regards,
 Oliver

Full disclosure: I work for Jodocus, the Marketplace Partner behind Project Labels. Let me know if you need any help getting started or have any questions or feedback.

3 votes
Mikael Sandberg Community Leader Oct 12, 2021

Labels cannot be managed, unless you have an app for it like Label Manager. Without an app the only thing you can do if you want to change the name is to create a filter that selects all issues with that label and then do a bulk edit. 

Jack Brickey Community Leader Oct 12, 2021

Something I hope Atlassian addresses at some point. It would be great to have a view of all labels and projects where used. 

Like # people like this

Hi Mike,
Do you mind sharing an example of such filter for the Labels field?
I am trying to return results containing a piece of text and not getting the desired results.

I tried

Labels = "abc*"

Labels = "*abc"

or just Labels = "abc"

I get zero results. However, if I start typing I see that there are two labels with abc123 and abc321, I want to be able to return both issues where abc is present in the Lables field.

Thank you in advance!
Best regards, Dorota

Jack Brickey Community Leader Jan 10, 2023

Hi @Dorota Kokot , you cannot search for partial labels. You must search for the entire level, e.g. abc123. While JQL does have the "~" function it does not work with the Label field.

Like Dorota Kokot likes this

Hi Jack,

Thanks for the quick reply!

That was my (sad) conclusion, but I just wanted to make sure I am not missing anything...

Hi,

Jira native 'Labels' field allows everyone to create new labels anytime. This often results in a mess of options.

We built an App that not only allows to clean up (edit, merge, delte) Jira native 'Labels' field globally or on a project level, but also to create 'Label Manager' own custom field type that allow to predefine allowed labels globally or for each project.

Label Manager for Jira

This allows project admins to manage their the options themselves without help from global Jira admins. (Like components)

Also you can use the label as checklist by assigning traffic light colors indepent on each issue.

 

Hope I could help you

Thanks

Wolfgang

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