Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Where can I reset a customer password and/or resend invitation.


I am setting up Service Desk for testing.

I have created a few Test Customers and the Customers can log in and create cases.

1 Customer did not receive email and cannot login to the customer portal.

    I want to reset the password.

   This is only a protal user.




1 answer

Hi @Chris Lautre 

On the Customer Portal login screen is an option to reset the password. However if a customer has not signed into your Portal or registered an account, then they don't have an account to reset. 

If the account has been created (above option will work) OR if you as Jira Administrator want to reset it, then go to Jira Settings, Administration, Jira Service Desk and click on the users, and change password etc. 

Portal Customers.jpg




Got it - Thanks.

Still trying to get a grip of the navigation in Jira!!

Hi @Mike Bowen ,

It seems that I just simply cant find the way to the customers password reset. Your Post has been a while ago now, would it still be the same wat to navigate to this page?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

293 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you