When using the Create Linked Issue button, only issue types are shown (not request types)

Question

We want to be able to create linked issues using our existing, specific request types. For example, if a customers asks us to relocate their office, we need to submit other requests for technical work to be complete; i.e. "IP Change" which requires fields such as Old IP, and New IP and Mac Address.

Submitting a general support request without this required info will not be useful.

Zita Bagi_1jaqgl · Answer

Hi, this isn't available yet, it seems, I hae just voted:

https://jira.atlassian.com/browse/JSDSERVER-3917?_ga=2.108673153.2053386061.1582644303-822825305.1575721766&error=login_required&error_description=Login+required&state=f55e2c95-e091-4bf5-b1f0-b5b4d8954ccb

So you will have to create the linked issue with reduced details first, then modify them, once the issue was opened.

Shannon_mkz717 · Answer

I guess I don't know why the create issue screen for linked issues is different from the create issue screen that pops up when you use the + in the left navigation. I don't see a way to modify the create issue screen that is tied to Linked Issue creation.

Zita Bagi_1jaqgl · Answer

Hi,

if you are creating a linked issue (from the inside, I suppose), a create issue screen pops up. You will have to add Customer Request Type to the Create issue screen in order to be able to select it. Go to the Project settings > Screens and add it.