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I'm working on configuring an internal IT service management portal using the ITSM template. I'm trying to decide whether to use the built in Services function of the template or to create my services as Insight objects. This support article briefly describes choosing between the 2 methods.
Via Ospgenie I can add "External services" such as Jira Software, Confluence, Bitbucket, etc. And those have the benefit of being tightly integrated with alerts/incidents/etc. But because I can't customize the Services objects within Insight, I lose that ability to document extra details about each service.
I'm really struggling on deciding which method to use, and I'm hoping others can provide insight behind their decision or examples of their setup.