When the required fields are not complete, the warning doesn't mark them correctly

[Sofia Grunspan]

When I create a ticket and required fields are not completed, they are automatically marked indicating that they need to be completed, but it does not do so for all mandatory fields.
How can I fix this?

[Angélica Luz]

Hello @Sofia Grunspan,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I can see that this behavior happens only when no field was filled or when only one required field is filled.

If the customer adds values for some fields and clicks on Send, the fields will be highlighted. 

I was able to replicate here only with Select list custom fields. 

Based on that, I created a bug for our dev team to check:

• Select list custom fields not highlighted in the portal when set as Required

Please, click on “This affects my team” and also watch the ticket above to receive updates.

Kind regards,
Angélica