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When importer gets mail with mail attachment it is not readible

When importer gets mail with mail attachment it is not readible

Hello community,

After searching the net i could not find a answer to my issue (or maybe there is no solution?):

We have a mailbox where mails getting pulled from by Jira and create a ticket.

What happens is that when in the import mailbox a mail is put with an email as attachment, the attached email will be added to the new tickets without the .eml extension.

So to view this attachment we have to download it and then add the extension .eml to it

Is there some setting that will keep the .eml in the first pace?

Regards,

Dave

1 answer

1 accepted

1 vote

Answer accepted

Hi @Dave Duijvekam

Currently no, the only option is the work around you described.

There is an open issue at Atlassian for this: JRACLOUD-40477

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Hi Marc,

Thanks!

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When importer gets mail with mail attachment it is not readible