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When did you failed to meet SLA and why

Jerryton Surya
Jerryton Surya
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October 26, 2022

I'd be interested in knowing your unusual SLA failures

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Dirk Ronsmans
Dirk Ronsmans
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October 26, 2022

"unusual SLA failures" that's an interesting one.

I think the one that surprised me the most at (multiple) clients was the fact that the SLA's that were agreed upon with the business/end user were shorter than the ones they agreed upon with third party suppliers. 

This is just a recipe for disaster.

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Jerryton Surya
Jerryton Surya
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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November 4, 2022

@Dirk Ronsmans Thank you for sharing your experience 

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