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When did you failed to meet SLA and why

Jerryton Surya
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 26, 2022

I'd be interested in knowing your unusual SLA failures

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Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 26, 2022

"unusual SLA failures" that's an interesting one.

I think the one that surprised me the most at (multiple) clients was the fact that the SLA's that were agreed upon with the business/end user were shorter than the ones they agreed upon with third party suppliers. 

This is just a recipe for disaster.

Jerryton Surya
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 4, 2022

@Dirk Ronsmans Thank you for sharing your experience 

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