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When cloning a request, it does not provide an option to also copy over the Form. Any solution?

Nirav Patel
Nirav Patel
Contributor
February 27, 2025

When I am trying to clone a Request/Ticket in Jira Service Manager, it does not provide an option to copy any Forms as well. Neither it copies it over automatically.

I do get the option to copy over any links, but never for Forms.

Are there any workarounds for this issue?

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Jack Brickey
Jack Brickey
Community Leader
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February 27, 2025

Hi @Nirav Patel , currently, you are unable to negatively include the form when planning an issue. Here is an open suggestion for this feature and if you read the comments, there is a workaround that leverage is the API if you're up to the task.

https://jira.atlassian.com/browse/JSDCLOUD-10939 

The other option, and I'm sure you will see a lot of replies from partners on this, is to use a third-party solution.

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Susan Waldrip
Susan Waldrip
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February 27, 2025

Just voted for it -- thanks @Jack Brickey!

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