When I create a request, it is not listed in my queue

[Lena Jung]

I create a ticket in Jira Service Management, but it is not shown in the queue. However, I see it in the Backlog Priotization, so it has in fact been created. 

What do I need to do, to see it in my queue?

Many Thanks for your help!

[Joseph Chung Yin]

@Lena Jung -

Welcome to the community.  You need to check on how are your queues are configured within your project (i.e. the JQL it is using)

Take a look at the following reference links - 

https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-queue/

https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/

In each queue, you can click on the "..." symbol and select "Edit queue" to validate the JQL is set properly.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.