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I am looking for a solution to manipulate the Jira Cloud UI to display a banner/popup on the screen when my customfield_xyz is set to the Value ABC. Is there anyway to accomplish this? I tried looking into ScriptRunner, but it doesn't seem like that will be much help in Cloud (on DC). What other options do I have? Any advice or suggestions are greatly appreciated.
Your best option will be using FORMs to create forms and use it to facililte JSM project issue creation -
In the FORMs design, there are dynamic elements which you can setup to triggers the display or not.
Here are the links on FORMS for your reference -
FORMS component is already there for JSM subscription out of the box.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team