I'm a fan of automation; if I could automate my journey to work so that I could just wake up at my desk with a fresh cold latte, I would!
Mine is fairly simple. We have emails from the HR system that are sent to the email address connected to the IT service desk, and we needed to be able to filter those out of the general queue depending on "Leaving the Business" or "Joining the Business" but also to update a "Location" field depending on what office, and finally to notify the IT person related to the specified office.
Essentially we have:
[reporter is "HR email address"]
[summary includes "new employee"]
[summary includes "office location"]
[update Customer Request Type],
[alert "preset agent"]
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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