I understand that the tiers are used to signify the criticality of a service, but I want to know a use case for them. I haven't come across an example of how to use Tiers to our benefit.
Hello @Aman Sinha,
Thank you for reaching out to Atlassian Community!
When creating a Service, it’s necessary to select a Tier and the tiers are based on what your company considers as critical or not.
The services appear on the field “Affected services” and this field is only visible for internal licensed Jira users, it’s not something that customers will be able to select in the customer portal.
Using our own example, here at Atlassian we use Levels that are similar to Tiers.
For more detailed information about tiers, please check the documentation below:
Hope this helps!
If you have any other questions regarding this matter, please let us know.
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