We are using Jira service management as a support tool for customers.
I have a question about behaviour when a limit is reached.
When we hit the 100 notification limit, will our messages to customers no longer be sent? i.e. If we receive a message from a user and then reply within the ticket – what happens?
Thanks in advance
Hi @Sam Michael ,
Going by the documentation (https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/) they will be paused.
Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.
From what I gather it means that the mails will not be queued but will be lost. The mechanism is paused and thus no more mails are sent. when the limit has been hit.
After a day it will be resumed but these will be the new notifications that trigger.
Thank's Dirk, that makes sense.
Another question, do you have any idea which emails actually count towards the limit?
As I ran a bunch of tests last week and was able to send 100+ emails in a single day to a test customer (linked to my personal email).
We couldn't seem to hit the limit for some reason.
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