What is Work log & Approvals in Jira service project

[Kiran Ghuge]

I want to understand what is work log and approval in Jira Service Project.

What is Customer permission? How to manage customer permissions?

[Mohamed Benziane]

Hi,

Here some and good starting point.

Work log:

https://confluence.atlassian.com/servicemanagementserver/logging-work-on-issues-939937223.html

Approval:

https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html

Customer permission:

https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html

[Alex Koxaras _Relational_]

Hi @Kiran Ghuge 

I suggest you read the following articles:

• Approvals: https://confluence.atlassian.com/adminjiraserver/configuring-jira-service-management-approvals-938847527.html
• Customers permissions: https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/
• Worklogs: https://support.atlassian.com/jira-service-management-cloud/docs/log-time-on-an-issue/

[Alex Koxaras _Relational_]

@Kiran Ghuge 

Can we choose to open up a specific service project to any customer who joins the site and some only accessible to employees?

Yes, you can open specific service projects to any customer you want and yes you can grant access to users for a few projects (but it really depends on how and why you want to do that).

Concerning the worklog and the information this has:

 

[Kiran Ghuge]

Can we choose to open up a specific service project to any customer who joins the site and some only accessible to employees?

[Kiran Ghuge]

Can you please tell me what is the Work Log filed here? What information appear here?

[Parsa Shiva]

Hello @Kiran Ghuge

Remember that worklogs are exclusive to internal users. Here it appears no worklog has been added, you can log it from the issue field.

As for approval, checkout the "Approval Paths for Jira" app from the Atlassian Marketplace.

This app allows you to create approval processes for any Jira project.
You can define approvers, sequence the steps, and customize conditions.

You can define approvers even if they are JSM customers.

Best,
Parsa