I want to know if the user selected is sent an email or not?
Are they asked to read the ticket an approve it or do you need to transition a ticket to a stage that requires approval for any email to be sent?
Hi @James Cooper ,
By default when the issue is already in the approval stage nothing happens when you update the Approvers field.
There is indeed a transition required for the email to fire to the approver.
Other solutions with automation or email apps are possible but not out of the box.
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