What are your pain points when using JSM?

[Thomas]

Basically what the title says.

Anything driving you nuts? 

Improvements that would simplify your work?

Also, which role do you have? Admin for your company? In charge of a service desk? Or an end user that regularly creates requests?

[Nikola Perisic]

I am the Atlassian admin, so I configure the JSM for our users to tailor their needs. We do not use things like change management and incident management. What I can see is the most annoying is the connecting the external email account. As an alternative, yes we can create the Atlassian email which will tailor these requests.