What are your pain points when using JSM?

Thomas October 1, 2024

 

Basically what the title says.

Anything driving you nuts? 

Improvements that would simplify your work?

Also, which role do you have? Admin for your company? In charge of a service desk? Or an end user that regularly creates requests?

1 answer

1 vote
Nikola Perisic
Community Leader
Community Leader
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October 1, 2024

I am the Atlassian admin, so I configure the JSM for our users to tailor their needs. We do not use things like change management and incident management. What I can see is the most annoying is the connecting the external email account. As an alternative, yes we can create the Atlassian email which will tailor these requests.

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