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What are the similarities and differences between Jira Service Mgmt and Jira Work Mgmt products?

Sanjog Sigdel
Sanjog Sigdel
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May 22, 2023

What are the similarities and differences between Jira Service Mgmt and Jira Work Mgmt products?

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Dirk Ronsmans
Dirk Ronsmans
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May 22, 2023

Hey @Sanjog Sigdel ,

That's a bit of a broad question.

Basically Jira Service Management is mainly used for Support organisations (internal or external) using a portal and Jira Work Management is used for (simple) non-development project follow up.

You can find more details in the documentation

https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/

I also find this comparison by eficode to be pretty good

https://www.eficode.com/blog/jira-work-management-vs.-jira-service-management-a-comparison

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Sanjog Sigdel
Sanjog Sigdel
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May 22, 2023

Thank You for the references. I'll go through them.

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