What are the differences between Standard Jira Service Management Admin control vs. Premium?

[Elif Alverson]

Hello, 

I am trying to figure out the differences between Standard Jira Service Management vs. Premium. It states in here: https://support.atlassian.com/jira-cloud-administration/docs/explore-jira-cloud-plans/ are differences for the admin controls, however there is no explanation. What are the differences between Standard Jira Service Management Admin control vs. Premium? Thank you.

[Hamza Chundrigar]

Hi @Elif Alverson 

Here are some of the differences (at the time of writing this) between the Standard and Premium plans for JSM

• Automation (global and multi-project)
  • Standard: 500 rules per month
  • Premium: 1000 rules per agent per month

• Incident Management: Agents can escalate an incident to a major incident, smartly alerting the right service owner to help resolve the incident

  • Standard: Major Incidents per month = 100
  • Premium: Major Incidents per month = unlimited
• Incident Creation: Automatically notify responders using templates, when an incident occurs.
  • Standard: Manual
  • Premium: Manual, automatic, API, and template

• Post-mortems - A written record of an incident.

  • Standard: 5
  • Premium: Unlimited
• Storage
  • Standard: 250 GB file storage
  • Premium: Unlimited

• 3rd party integrations to keep Insight data up to date with different Cloud providers (AWS, Azure, Google Cloud), Mobile device and software management (JAMF, SCCM, Snow) Other CMDBs (ServiceNow, Device42)

  • Standard: Not Available and not on the roadmap
  • Premium: Not Available at the moment, but is on the roadmap (i.e coming soon)
• Object related automations
  • Standard: Not Available
  • Premium: Available
• File importers - bringing data into Insight from JSON and CSV files
  • Standard: Not Available
  • Premium: Available
• IP allowlisting, Admin insights, Sandbox Features. Release Tracks
  • Standard: Not Available
  • Premium: Available

This isn't an exhaustive list. I'm sure there are more things.

Hope it helps,

Hamza

[Cloudites Owner]

I'm sure there are other benefits, the ones which comes to mind are premium opens up Assets (ITAM / CMDB), addl'l site controls, and unlimited storage. Your acct also gets assigned to a different support team.

[Elif Alverson]

Thank you. What are the additional site controls comes with Premium? 

[Nic Brough -Adaptavist-]

It gives you control over all the additional features Premium gives you.