Webhook Automation

[Aaron Micallef]

Hey Guys,

I am new for when it comes to automate webhooks and wanted to gather some help.

I have 2 service desk project where I want to open a ticket from one to another for example from project A when a transition status goes from open to in-progress it would trigger the automation to post via webhook to project B.

I would like to send the summary and the description fields from the project A ticket to the one being opened in project B ticket.

I am try to do a custom data but not sure where to start.

Cheers

Aaron

[Kalyan Sattaluri]

In Project A, you would send web request to Project B URL and in the custom data, you put the below as payload

{"key": "{{issue.key}}", "summary": "{{issue.summary}}", "description": {{description}}}

Then in Project B, you would have trigger as "Incoming webhook" and you would reference the payload as:

{{webhookData.key}} , {{webhookData.summary}}, {{webhookData.description}}  etc

Please try and share screenshots of the 2 rules if you get stuck.. along with audit logs for both..