We have a JIRA project "PDCOLLNEO" and default assignee of each ticket is Amit.Mehta We need if any

[shivani shirguppi]

We have a JIRA project "PDCOLLNEO" and default assignee of each ticket is Amit.Mehta We need if any issue Type of (Bug and Other Request) and reporter is sysadmin then all such tickets must be by default assign to akhil.tayal please guide

How to do it in server?

without automation

[Sagar]

Hi @shivani shirguppi If you are not using Automation for Jira plugin then to achieve this you either need a third-party plugin like JSU or Script-runner plugin to achieve this using some listener script. this is not possible with default functionalities provided in the workflow condition, validators or post-functions.

Can you let me know if you using any third-party plugin or script runner plugin

The high-level steps as mentioned below

Condition:
Use a workflow condition that checks if the reporter is in the Jira system administrator group and issue-type is bug
Post-Function:
Use a post-function to assign the issue to a particular user based on your requirements.

Best,

Sagar