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We don't receive mail notifications when a ticket is generated.

Alejandro Megias Pina May 22, 2023

Seems easy, but it doesn't work. 
I tryed to enter manually my mail too and I receive nothing. 

 

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1 answer

1 accepted

1 vote
Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2023

Hi @Alejandro Megias Pina and welcome to the community,

Can you please clarify:

  • If the rule is active
  • If the actor has access to the project
  • What does the audit log say
Alejandro Megias Pina May 22, 2023

Yes, the rule is active.
And here is the audit log. All is working. 

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Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2023

Spam folder anything?

In addition, can you change the email address (apart from your email domain) and check if you receive it?

Alejandro Megias Pina May 22, 2023

Well, it is working now, I think I had some problems with the assigned groups (like "empty") or something. 
Thaks for your help Alex.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2023

@Alejandro Megias Pina provide your answer and accept it, in order to help others in the community with the same problem. Thank you!

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