We don't receive mail notifications when a ticket is generated.

[Alejandro Megias Pina]

Seems easy, but it doesn't work. 
I tryed to enter manually my mail too and I receive nothing. 

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Alejandro Megias Pina and welcome to the community,

Can you please clarify:

• If the rule is active
• If the actor has access to the project
• What does the audit log say

[Alejandro Megias Pina]

Yes, the rule is active.
And here is the audit log. All is working. 

[Alex Koxaras _Relational_]

Spam folder anything?

In addition, can you change the email address (apart from your email domain) and check if you receive it?

[Alejandro Megias Pina]

Well, it is working now, I think I had some problems with the assigned groups (like "empty") or something. 
Thaks for your help Alex.

[Alex Koxaras _Relational_]

@Alejandro Megias Pina provide your answer and accept it, in order to help others in the community with the same problem. Thank you!