Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

We couldn't authenticate your cloud site

Ravi
Ravi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 4, 2023

I am facing issue during Jira server to cloud migration related to cloud site authentication.

We couldn't authenticate your cloud site

Please try again. If this message appears again, contact support for help.

Answer
Watch
Like Be the first to like this
277 views

1 answer

0 votes
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 7, 2024

@Ravi Welcome to the Atlassian community

I have seen this most often when there is a firewall issue or the users browser is causing the issue.  I would suggest trying a different browser and seeing if that fixes the issue.  

View More Comments
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 8, 2024

@Ravi Did this fix your issue?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events