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We couldn't authenticate your cloud site

Ravi
Ravi
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October 4, 2023

I am facing issue during Jira server to cloud migration related to cloud site authentication.

We couldn't authenticate your cloud site

Please try again. If this message appears again, contact support for help.

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Brant Schroeder
Brant Schroeder
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February 7, 2024

@Ravi Welcome to the Atlassian community

I have seen this most often when there is a firewall issue or the users browser is causing the issue.  I would suggest trying a different browser and seeing if that fixes the issue.  

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Brant Schroeder
Brant Schroeder
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May 8, 2024

@Ravi Did this fix your issue?

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