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Hello everyone.
I created a custom field labeled contact type and want to create an automation rule to set that field to email each time someone sends in an email to our instance. Is that possible? Thanks,
Hi @AJ Greiner
Yes you can. Use a jql condition and use the following info to help you differentiate between the channels: https://community.atlassian.com/t5/Jira-Service-Management/how-do-i-know-issue-is-created-through-portal-or-restful-api-or/qaq-p/825154
Regards
So I can use a jql condition in my automation? I am new to all of this and learning as I build.
Thanks.
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