I created a custom field labeled contact type and want to create an automation rule to set that field to email each time someone sends in an email to our instance. Is that possible? Thanks,
Hi @AJ Greiner
Yes you can. Use a jql condition and use the following info to help you differentiate between the channels: https://community.atlassian.com/t5/Jira-Service-Management/how-do-i-know-issue-is-created-through-portal-or-restful-api-or/qaq-p/825154
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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