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Visualisation of asset on the portal

Iris_Ahmetovic March 4, 2024

Hi everyone, 

 

I would like to know if it is possible to show on the custumer portal only specific assett to specific custumer. We have a very big data base and to simplify the process for our employees we would like to show them, when they open a ticket, only the assett associeted to them. 

Thank you

2 answers

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Emily _ DevSamurai
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 4, 2024

Hi @Iris_Ahmetovic 

In AssetIT (Asset management tool for Jira), you can sort specific kinds of assets corresponding to specific types of customers by Inventory feature with the set up of JSM custom fields. Here is a case study for your reference: Case study of IT service company with the Inventory feature.

I hope this is what you are looking for.

Iris_Ahmetovic March 4, 2024

Yes this is the kind of solution I was looking for, but I would like to know if there is a native solution within Jira, I would like not to use an add-on if possibile. 

Thank you 

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Marc Koppelaar
Rising Star
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March 4, 2024

Hi @Iris_Ahmetovic 

Ootb there is no such solution. You could look at automation , but that would only apply on issue creation and not upfront.

I do think you are relying on a marketplace app to solve your request

 

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