Visibility on multiple projects

[Guillaume de Champeaux]

Hello,

I've set a service desk project for managers (the parent project) and made an automation which generates an issue on an others projects for every new issue on the parent project.

This automation also links the "child" issues to the "parent one".

My concern is that I'd like the reporter to see the status of every issues from the main one but it's not working.

How can I set things to make it work ?

Thanks for any advice.

[Kris Dewachter]

Hi @Guillaume de Champeaux ,

The "Other" projects you talk about ... are they also "Service Management" projects ?

Where do you want the "Reporter" to see an overview of the issues ? In the portal or the Jira backoffice ?

When automatically creating a new ticket in "Another" project, who do you set as the "Reporter" of the issue ?

Best regards,

Kris

[Guillaume de Champeaux]

Hi @Kris Dewachter 

Thank for your answer, the other projects are service management projects too.
The reporter should see the status on the portal for the reporter is not always a project member.

The automation sets "Automation for jira" as the reporter.

[Kris Dewachter]

Hi @Guillaume de Champeaux ,

If you set the reporter as a "Request Participant" on the newly created tickets, they should be able to see them in the portal.

Best regards,

Kris

[Guillaume de Champeaux]

Thank you Kris, I will try this then.

[Guillaume de Champeaux]

Well unfortunately this did not work for the "Request participants" field in the child issue is not available. Probably a setting that I didn't pay attention to.

[Kris Dewachter]

Hi @Guillaume de Champeaux ,

If these projects are really Service Management projects, the "Request Participants" field should be available.

But maybe it was removed from the screens ? If so, you should be able to add it again.

You can also use the "Find your field" functionality to research why the field is not visible.

Best regards,

Kris