Virus In Support TIcket

[Dr Close]

We are getting viruses sent through the customer support portal with JIRA SM.

I would like to know:

1. What does JIRA do to stop this or mitigate risk?
2. Do we need to do something as well to mitigate risk?

Thank you

[Andreas Wittig]

@Dr Close We noticed that Jira is missing virus/malware protection as well and built attachmentAV for Jira (see https://attachmentav.com/solution/malware-protection-for-atlassian-jira/) which scans attachments.

[Daniel Ebers]

Hi @Dr Close

in case you are referring to virus/malware scan for content customers place into Jira (via mail pr portal) it seems there is still a Suggestion open to scan for viruses (https://jira.atlassian.com/browse/JRACLOUD-73896) - however, Nic is saying (if I got all correctly) that there is some kind of virus scanning on Cloud servers already in place.

I were not able to find more information about it - the trust center does not talk about anything official in regards to malware scan (of course, I could have missed some parts):
https://www.atlassian.com/trust

Regards,
Daniel

[Nic Brough -Adaptavist-]

How exactly are they being sent?  I think I'm asking what you mean by "through" as that doesn't tell us whether you mean people are sending mail to the portal, or the portal is sending mail out.

You can't stop people attaching or embedding viruses in emails they send to the portal, but the emails sent out by Jira Cloud don't have a place that allows for viruses to be embedded or attached and the Cloud servers do have virus protection in place, which will strip them out or reject incoming ones.

I think we need a more detailed description of what is happening here.

[edwin vasquez]

Hello @Dr Close ,

Are these being sent via attachments? Never heard of this before.