Virtual agent and forms

Alexander Dibbo
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March 18, 2024

Hi,

I'm really impressed with the Virtual Agent but I'm trying to figure out if there is any way to get the virtual agent to take users through filling out a form as part of a request?

Thanks

Alex

2 answers

1 vote
Joseph Chung Yin
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March 18, 2024

@Alexander Dibbo -

Welcome to the community.  Although we have not utilize this feature extensively, so I would recommend you to review the following Atlassian references on it -

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#overview

For further assistance I would also recommend you to contact Atlassian Support (https://support.atlassian.com), so they can direct your ask to the appropriate product team for assistance.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Perisic Nikola
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March 18, 2024

Welcome to the community @Alexander Dibbo !

That is a really good question indeed. Currently, virtual agent is only meant for answering to the customers based on the training data that you have provided them.

Currently, within the roadmap it is not defined when and if this feature will be released soon.

Of course, you can keep getting updated with this link: https://www.atlassian.com/roadmap/cloud?

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