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Virtual Agent and slack not working

Josue Torres February 29, 2024

Hello all,

I'm having an issue with my slack account, when trying to disconnect an old testing account I cannot see the options to do it.

 

I created a new space trying to do a new sync with a different account and a new channel but still have the same issue below.

 

Screenshot 2024-02-29 at 16.53.43.png

1 answer

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Joseph Chung Yin
Community Leader
Community Leader
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February 29, 2024

@Josue Torres -

For your old test account in Slack issue, you will need contact your Slack admin to address the issue since it is an account with Slack.

On the JSM side, please review the following page for Slack integration with JSM - https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-cloud-for-slack/

You also need to contact your Atlassian site admins for troubleshooting your issue.  You may also want to contact Atlassian Support (https://support.atlassian.com) for further assistance on this matter.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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