Views / Queues on a "Classic Software Project"

[Claire Santos]

Hi!

I have 2 projects.. 

1 = Software Project

- I use a Kanban view and got a few people who are on this project but 1 owner essentially

2 = Service Project

- List view and got a few owners that access their tickets via "Queues" we have been able to set up, using the labels and components etc

Is there any way that I can create the same type of thing - Queues or Views based on a criteria on the Software Project? There only seems to be something called "Issues"  and when I click into that I have "predefined" options like "All Issues", "My Open Issues", "Reported by me" etc.. 

How do I make my own on a Software Project please? - thats ONLY for the Software Project :)

Thanks,

Claire

[Ajay _view26_ · Accepted solution]

Hi @Claire Santos 

Greetings! Both JSM & Jira Software projects serve different purpose. JSM is used for managing tickets and there Queues for Agents.. and Jira Software for Sprint/Kanban tasks..and hence the boards..

You can create custom filters and switch to list view as show below in a Jira Software project. Hope that helps

[Claire Santos]

Thank you!

[Mikael Sandberg]

The short answer is no, queues are unique to JSM projects. You can get a similar view in the software project if you create a filter and then use that filter in the Issue view. The issue view allows you to switch between a list view and a detailed view.