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Viewing/searching closed tickets?

Fundamental question, yet I'm unable to find answer.  How does one view and search thru closed tickets?  It appears that they're simply gone forever.  I don't want a report, summary, dashboard, etc.  I want to view and search thru actual tickets: e.g. "where was that ticket regarding server FOOBAR?"; "what was the solution we provided when Mary's system crashed?".

 

Apologies for being a newbie JSM user.

1 answer

1 accepted

2 votes
Answer accepted

@Joseph Pawlicki -

Hi Joseph:

Welcome to the community.  You can simply conduct an Advanced issue search using JQL

1) Via the Search box or key in "/" keyboard command and select Advanced issue search option.

2022-05-25_8-56-12.png

or

2) Via Filters >> Advanced issue search option 

2022-05-25_8-47-21.png

or 

3) Create a custom queue setup or saved filter query for CLOSED issues.

Here is the documentation for search - https://support.atlassian.com/jira-service-management-cloud/docs/use-basic-search-and-filters-to-quickly-find-requests-and-issues-in-jira/

Here is the documentation for queue setup - https://support.atlassian.com/jira-service-management-cloud/docs/make-queues-for-your-team/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

So obvious, now that I see it - thx.

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