Fundamental question, yet I'm unable to find answer. How does one view and search thru closed tickets? It appears that they're simply gone forever. I don't want a report, summary, dashboard, etc. I want to view and search thru actual tickets: e.g. "where was that ticket regarding server FOOBAR?"; "what was the solution we provided when Mary's system crashed?".
Apologies for being a newbie JSM user.
Hi Joseph:
Welcome to the community. You can simply conduct an Advanced issue search using JQL
1) Via the Search box or key in "/" keyboard command and select Advanced issue search option.
or
2) Via Filters >> Advanced issue search option
or
3) Create a custom queue setup or saved filter query for CLOSED issues.
Here is the documentation for search - https://support.atlassian.com/jira-service-management-cloud/docs/use-basic-search-and-filters-to-quickly-find-requests-and-issues-in-jira/
Here is the documentation for queue setup - https://support.atlassian.com/jira-service-management-cloud/docs/make-queues-for-your-team/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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