View remaining older comments bar missing

[Micha van Tol]

Hi,

We noticed today that the view (number) remaining older comments bar is not showing when the ticket is opened and not all comments are showing either. 

We found a workaround by going to another tab like history and back to the comments tab.

We are using Chrome.

Is anyone else having this problem?

[John Funk · Accepted solution]

Hi Micha - Welcome to the Atlassian Community!

This sounds like a bug might have been introduced. I suggest you open a support ticket with Atlassian as I am seeing others say the same thing. 

https://support.atlassian.com/contact/#/

[Bhaargavi Natarajan]

Hi everyone

The issue is related to an ongoing incident and our team is working on fixing it at the moment.

Please find further details and a link where you can also subscribe to updates below:

• https://jira-service-management.status.atlassian.com/incidents/gwhxb9g7cs0p 

Workaround:

Users can navigate to the All tab and then revisit the Comments tab. This resolves the issue, allowing the remaining comments to be viewed.

[Denise Spangler]

I can confirm that we are seeing this issue as well and thank you for the work around for now. It's a life saver. When I try to use that support link I get to a point where all it tells me is to browse the community or view the documentation (so you have to have a specific role to submit an issue in case anyone else is curious)