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How can I go about having different email accounts generate different Request Types?
My agency primarily uses email generated tickets as our teachers do not always have access to a web browser. So, that means we either are manually delegating tickets or we need a way for our teachers to reach the right queue by an email address.
Right now, Help.Desk@blah.com is generating a ticket. But we would like a way for teachers having a problem entering attendance to be able to email Attendance@blah.com to reach a specific team within the IT team.
Help.Desk@blah.com > Help Desk
Attendance@blah.com > Attendance Issues
New@blah.com > New Account
Any and all help is greatly appreciated.