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Various Emails Generate Different Request Types

How can I go about having different email accounts generate different Request Types?


My agency primarily uses email generated tickets as our teachers do not always have access to a web browser. So, that means we either are manually delegating tickets or we need a way for our teachers to reach the right queue by an email address.

Right now, is generating a ticket. But we would like a way for teachers having a problem entering attendance to be able to email to reach a specific team within the IT team.


Example: > Help Desk > Attendance Issues > New Account

Any and all help is greatly appreciated.

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