How can I go about having different email accounts generate different Request Types?
My agency primarily uses email generated tickets as our teachers do not always have access to a web browser. So, that means we either are manually delegating tickets or we need a way for our teachers to reach the right queue by an email address.
Right now, Help.Desk@blah.com is generating a ticket. But we would like a way for teachers having a problem entering attendance to be able to email Attendance@blah.com to reach a specific team within the IT team.
Help.Desk@blah.com > Help Desk
Attendance@blah.com > Attendance Issues
New@blah.com > New Account
Any and all help is greatly appreciated.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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