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Various Emails Generate Different Request Types

Ashley Skidmore
Ashley Skidmore Dec 01, 2021

How can I go about having different email accounts generate different Request Types?

 

My agency primarily uses email generated tickets as our teachers do not always have access to a web browser. So, that means we either are manually delegating tickets or we need a way for our teachers to reach the right queue by an email address.

Right now, Help.Desk@blah.com is generating a ticket. But we would like a way for teachers having a problem entering attendance to be able to email Attendance@blah.com to reach a specific team within the IT team.

 

Example:

Help.Desk@blah.com > Help Desk

Attendance@blah.com > Attendance Issues

New@blah.com > New Account

Any and all help is greatly appreciated.

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