Variable fields in the portal

[Jens Prokoph]

is it possible in the portal to make fields dependent on each other and to show and hide them. Example: I have a field which is answered with "yes" or "no". If the answer is "yes", a field 3 is displayed and if the answer is "no", nothing happens and the process continues. Can this be stored somewhere?

[Michel Neeser]

Hi @Jens Prokoph and welcome!

You can use the "Forms" feature in Jira Service Management to conditionally show and hide fields. More information on this feature can be found here.

Hope this helps!

[Jens Prokoph]

but is it possible to realize this in Forms, that fields can be hidden or are hidden until a selection is made and only then are they shown?

[Michel Neeser]

@Jens Prokoph Yes, this can be realised in Forms. Please have a look at this link (as already provided by @Ingo Volkhausen).

[Ingo Volkhausen]

Hi Jens,

yes, that can be easily be done as already described by Michel.

A little tutorial how to deal with conditions can be found here:

Using conditional logic with Forms | Jira | Atlassian Documentation

[Jens Prokoph]

this should be another selection field for the user

[Jakub Koc]

If you need more input can't you just add a form to fill out?

Either attach it to request type or make automation send it when transitioned to desired status.

[Jens Prokoph]

that would be a solution, but I find it more attractive to do an example that is only stored on 2 levels via a kind of fade-out:

Like:

Do you like ice? Yes/No

Field 3 if the answer is yes: what kind of ice cream

[Jakub Koc]

Yes, basically you would have to create a form with sections that should look like this:

Field 1 as condition to be able to view section

[New section here] set to be seen conditionaly if Field 1 is selected as 'Yes'

[Section 2] Always visible with some more fields

[Jakub Koc]

Quick question, does that field 3 need to just be displayed or would you need customer sto fill it in later?