Validators not working in workflow

[Christopher Rampola]

I've created a Validators in my workflow as follows.

Custom Field 1 and Custom Field 2 is required before approving the request but it's not working.

We decided that Custom Field 1 & Custom Field 2 would not show on the actual form but available on the Agent view Description field. 

We wanted our HR Team to assign a value for Custom Field 1 & 2 before they can approve it.

[Joseph Chung Yin]

@Christopher Rampola -

If you setup the validator, then you will need a pop-up screen (associated to the WF) with those two fields when the transition is triggered.  From there, the screen will not allow the transition to complete when those fields are empty.

Otherwise, your validator setup is not going to work.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Christopher Rampola]

@Joseph Chung Yin 

I've added a Workflow Offboarding screen but it's still not working.

[Joseph Chung Yin]

@Christopher Rampola -

Did you added the same fields that you setup for your validator configuration in the screen?

The screen should contain both HR Access Term Date and HR Immediate Term field.  NOTE - Don't forget to publish your WF changes.

Please advise.

Best, Joseph

[Christopher Rampola]

@Joseph Chung Yin 

Yes and it was published

[Joseph Chung Yin]

@Christopher Rampola -

So, when HR or agent moves the issue to "TO DO", are they seeing the pop-up screen?

Best, Joseph

[Joseph Chung Yin]

@Christopher Rampola -

One other thing you may want to check to see if there are any automation rule configured for your project that somehow overrides your WF customization.

It is just an idea.

Best, Joseph

[Fabian Lim]

Hi @Christopher Rampola

A few questions:

So it's not shown in the portal, but it's available for the agents. Do the hr folks have access to enter the info in the agent view? Who transition the ticket?

Regards 

[Christopher Rampola]

Hi Fabian,

Yes. HR should have access and they transition the ticket from Waiting for approval to To Do. 

It's still transitioning to To Do if custom field 1 & 2 is empty

 

[Fabian Lim]

@Christopher Rampola

It looks good to me. I would open a support ticket with atlassian directly.

[Christopher Rampola]

@Fabian Lim 

Thanks for checking! 

This is related to https://jira.atlassian.com/browse/JSDCLOUD-6988 

I hope they fix it soon.

[Evaldas]

3 years have passed, but NO, they have not fixed it yet... what a disappointment...